Integrated Report 2024

PHC Group Business StrategyHealthcare Solutions

As a healthcare solutions company that seeks to
help transform the medical industry,
we address issues faced by healthcare professionals
and contribute to the well-being of society.

Hideaki Takahashi

Hideaki Takahashi

Corporate Officer, PHC Holdings Corporation/
President and Representative Director, Wemex Corporation

Message

The business root of Wemex Corporation dates back to 1972 when the company launched Japan's first medical-receipt computer, the Medicom MC-1. Since then, for more than 50 years, we have transformed operations related to the healthcare sector with the power of digital technology and led the way in responding to changes in society and policy. We have extended our sales offices across Japan to support the smooth operation of medical institutions and pharmacies through a support system with close relationships in local communities.
In addition, our telemedicine services help to alleviate the personnel shortage in remote areas and reduce the travel burden of medical specialists. We also promote corporate employee health management through our health management solutions.
While helping to solve the problems that medical institutions and healthcare professionals face, we will contribute to the well-being of consumers in the future. We continue to actively work on supporting the health of society based on the Purpose and Values that we stand for.

Main Customers

  • Hospitals/clinics
  • Pharmacies
  • Dental clinics
  • Companies and health insurance associations

Overview

Through the restructuring of the Medicom Division of PHC Corporation and the merger with PHC Medicom Corporation, Wemex Corporation began operations in April 2023 with a new structure providing one-stop services from planning and development to sales. In addition to Medicom brand electronic medical record systems and medical computers, we offer pharmacy management support, specified health guidance support, and telemedicine systems.
Our purpose is to “Explore the mind and body and create a society where everyone can seek personal happiness.” Furthermore, we are committed to creating values essential to a society based on our values of “Pioneering x Co-creation,” “Challenge x Evolution,” and “Sincerity x Passion.”

Strengths

  • Abundant knowledge and experience
    We have introduced a variety of innovations since the launch of Japanʼs first medical-receipt computer. We have accumulated extensive knowledge and experience assessing what our customers need and reflecting it in our products and services.
  • Robust customer base
    We have the largest market share in Japan for electronic medical record systems for clinics and medical-receipt computers for clinics and hospitals*. In addition, we have partnered with more than 2,900 health checkup and medical institutions across Japan for health management solutions. While some policy-related demands in Japan are expected, such as electronic prescription support and the fourth phase of specified health checkups and specified health guidance by government, our robust customer base with deep relationships and trust is our major strength.
  • Prompt support service
    We provide customer support to medical institutions, pharmacies, and others through a network of 157 locations across Japan. We also carefully respond to medical fee and legal revisions. We lead the industry in customer support quality, as the first in the healthcare IT industry to receive KCS awards and HDI ratings.

What’s new

In October 2023, we acquired the electronic medical record and medical-receipt systems related business from FUJIFILM Healthcare Systems Corporation, and Wemex Healthcare Systems Corporation was established. In addition to expanding our existing product portfolio, we will accelerate the development of high-value-added product lineups to promote the Japanese government's "digital transformation in medical care" by combining the technologies and know-how that both companies have accumulated.
Since acquiring this business, we are also exploring new directions for our healthcare IT business that combine the knowledge of both companies and align with the government's healthcare policies, such as by reviewing our product portfolio, sharing activities among divisions (sales, quality, procurement, etc.), and studying ways to improve efficiency. (As of March 2024)

Employee Voices

At Wemex Corporation, we defined our company purpose and value to foster employee engagement and build human capital. During the first year, employee champions in each department began activities to promote awareness of the Purpose Value. The goal of these promotional activities was to ensure that every employee understood our values, and we divided the department into several teams to enable two-way dialogue. We also held meetings for the younger members who were newer to the company and less experienced, to help them deepen their understanding of our values.
For everyone to see the values as an integral part of their responsibility, we believe that we must take the lead as internal advocates and set an example for others to follow.

Yukina Sakano

Healthcare IT Division, Sales Headquarters, Tokai
Sales Department, Aichi 1st Sales OfficeYukina Sakano

Main Products/Services

We develop solutions to promote the digital transformation of healthcare in Japan. We offer a variety of electronic medical record and electronic medication history systems and medical-receipt computers. We also enable integration with online eligibility verification systems and electronic prescriptions, as well as API linkage with various services provided by collaborative partners.

Healthcare IT Business Operation Support Systems

  • Medical-Receipt Computers

    Equipped with six typing assist functions to create accurate medical receipts and prevent input errors, allowing for a smooth transition to an electronic medical record system.

    Medicom-HRf core
  • Electronic Medical Record Systems

    Improve the operational efficiency of the medical frontline by reducing the workload required to input medical records.

    Medicom-HRf Hybrid Cloud
  • Electronic Medication History Systems

    Support pharmacists' work with on-screen medication history lists and other functions.

    PharnesX-MX
  • Electronic Medical Record System for Dental Clinics

    Replicate the flexibility and usability of handwritten medical records. Reduce work stress.

    fine-SEED
  • Receipt Checking Support Service

    High-speed digital processing makes billing operations more efficient. Equipped with easy-to-customize support functions, it assists in-hospital review of receipts.

    collaboration Plus

Health Management Solution

  • Specified Health Guidance Support System

    Support both the instructor and recipient to promote specified health guidance. Communicate to promote continuous health development and disease prevention.

    WellsPort Step

Digital Health Solutions

  • Real-Time Telemedicine System

    Teladoc HEALTH, a virtual care device that supports team medical care.

    Teladoc HEALTH
  • * Source: 2020 Company Share and Volume Base Medical-Receipt Computer (PHC Results) in "2022 Current Status and Future Perspective of the Medical Collaboration and Medical Platform Related Market" by Fuji Keizai Group Co., Ltd.
  • * Source: 2022 Company Share and Value Base Electronic Medical Records Systems for Clinics (PHC Results) in "2023 Current Status and Future Perspective of the Medical and Healthcare DX Related Market" by Fuji Keizai Group Co., Ltd.

Wemex(Healthcare IT Solutions Division)

Wemex(Healthcare IT Solutions Division)

The healthcare IT market in Japan is expected to grow steadily at 2% annually. The usage rate of electronic medical records systems for clinics, our core product category, is about 50% of the over 100,000 clinics across Japan. Until recently, on-premises products have been the mainstream, but demand for cloud-based products and services is expected to increase in the future, especially among physicians considering opening new clinics.
Furthermore, with the implementation of the online eligibility verification system, which verifies the validity of insurance qualifications online through My Number Cards or health insurance cards, the cumulative installations of medical-receipt computer software linked to the system at medical institutions like hospitals, clinics, and pharmacies has exceeded 50,000* for Wemex Corporation and Wemex Healthcare Systems Corporation. In the future, we will seek to continue to expand the installation of management software linked to e-prescriptions, which convert paper prescriptions into digital form.
We offer a variety of products and services that contribute to operational efficiency and digitalization in clinics, hospitals, and pharmacies in Japan, leveraging our strengths in responding quickly to policies and advancing related product development. We organize our business to align with medical policy trends in Japan, such as the introduction of the online eligibility verification system starting in 2021, the introduction of electronic prescriptions from 2023 onward, and efforts to achieve a 100% electronic medical record usage rate by 2030. Furthermore, Wemex Healthcare Systems Corporation, which launched as part of PHC Group in October 2023, operates in the the electronic medical record and medical-receipt systems related business and has established a significant market presence, particularly in receipt checking services. We will continue to accelerate business growth by developing and providing high-value-added products and expanding our customer base.
Our electronic medical record system for clinics employs the cloud integration system Medicom Connect API , which links with various other systems provided by partners, such as appointments, medical interviews, and accounting services. We will continue to seek to expand solutions to improve the management and business operation efficiencies at medical institutions and pharmacies by connecting various cloud services with our medical-receipt computers, electronic medical records, and electronic medication history systems.
The market related to medical data, which has lately gained attention, is also expanding, with double-digit annual growth expected in both corporate management and data analysis areas. We will strive to solve a range of issues in the healthcare industry, such as optimizing healthcare costs, through analyzing data and other information that we hold. Furthermore, we will use the power of digital technology to create new value for the healthcare industry through an online telemedicine system that connects doctors with patients in remote locations.