Quality - It’s a word that all are familiar with and one which many manufacturers claim to have or strive for. In the view of PHC, quality is a term that is ultimately defined by the customer. When quality becomes a customer-driven concept, quality includes meeting or exceeding our customers’ needs or expectations. We focus on total quality which includes advanced processes and the culture of our organization. The result of our total quality initiatives involve many steps to provide our customers with superior value.